SHIPPING & DELIVERY
We are glad to bring our customers great value and service. That’s why we provide every, as many as possible, free shipping from our warehouses
SHIPPING TO OVER 200 COUNTRIES
We are proud to offer international shipping services. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.
Shipping time varies by location. These are our estimates:
|Location||*Estimated Shipping Time|
|United States||5-10 Business days|
|Canada, Europe||10-20 Business days|
|Australia, New Zealand||10-20 Business days|
|Mexico, Central America, South America||10-20 Business days|
Max delivery time – 45 business days.
*This doesn’t include our 2-5 day processing time.
You will receive an email with a tracking number once your order is shipped but sometimes due to free shipping tracking is not available. For logistical reasons, items in the same purchase may be sent in separate packages even if you’ve specified combined shipping.
I received a wrong/damaged product, what should I do?
We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at contact_us within a weeks’ time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!
If you have any other questions, please contact us and we will do our best to help you out.CONTACTS firstname.lastname@example.org 20 Lario Street, Milan 20159, Italy company